Available courses

Compliance Essentials for Call Center Professionals (Bi-Annual)

Become a Call Center Compliance Advocate by understanding the importance of safeguarding the busines...

Floor Safety How-Tos

The Floor Safety How-To course reviews Westgate’s floor safety program; the proper chemicals to ...

Bloodborne Pathogens

This course is for those who are at risk for on the job exposure to blood and other bodily fluids in...

Hazard Communication Chemical Labeling

Knowledge acquired during this course will help Team Members have information about the chemicals be...

Safety in the Workplace

The importance of safety training extends beyond a worker's introduction to the job. It also encompa...

Sexual Harassment Prevention (Manager)

The following levels should complete the Manager version of the new Sexual Harassment Prevention i...

Non-Manager Sexual Harassment Prevention (Annual Compliance Training)

This is the Non-Manager version of the new Sexual Harassment Prevention in the Hospitality Industry...

Service Beyond Black & White

This 90-minute instructor-led course is designed to help you provide excellent service by teaching...

Emotional Intelligence

This 120 -minute instructor-led course is designed to equip participants with practical skills to ...

Peer to Leader

This 1 hour instructor-led course is designed to provide valuable guidance and support to team mem...

Unconscious Bias

This 1 hour instructor-led course is designed to identify areas of potential interest that may curr...

I’m Glad You Asked

This 1 hour instructor-led course is designed to identify areas of potential interest that may curr...

Ready Mindset

This 1 hour instructor-led course is designed to identify strategies for maintaining a positive atti...

Zero Defects - Instructor Led Training

This course is designed to teach students the fundamental knowledge of the Zero Defects Program

Excursion Training for Front Desk & Activity Team Members

This course is designed to educate our partner team members on new updates to our Excursion progra...

Proactive

This 60 minute instructor-led course is designed to discuss the “We are Proactive” principle of ...

Committed to Recovery

This course is designed to teach students the fundamental knowledge of the service program. 

HotSOS Mobile Device Review II

This class will review how to properly complete a Five Star Inspection, an RPM order, and how to man...

HotSOS Mobile Device Review I

This class will review how to Create, Accept, Start, Stop, and Complete Service Orders, send messag...

HotSOS PC Administration Review

This class will review how to manage team members’ HotSOS accounts, and assign employees to teams...